The very first time I reached out to you and you were willing to talk to me on the phoneabout everything, that meant so much! I was still pretty sure owning a home would not be possible. You met me right where I was at and took a lot of time to help me get perspective. Along the way, early in the process, you were always so responsive to my questions whether by text or email. I felt like I had an advocate who truly understood me and my situation.